Response Time
Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Reach us through convenient communication channels for fast assistance with deposits, withdrawals, verification, or bet queries. We aim to respond quickly and guide you step by step, whether you need help setting deposit limits, uploading ID documents, resolving a payment issue, or troubleshooting the mobile app. Contact us anytime and we will assist with account changes or technical problems, or managing responsible-gaming tools.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (accounts, verification, payments, technical help, and withdrawals) |
| General Enquiries | [email protected] (promotions, site info, general enquiries, media) |
| Affiliate Enquiries | [email protected] (partner programmes, tracking, contracts, onboarding) |
| Phone | +1 312 647 2931 (call or SMS) |
| Working Hours | Mon-Fri, 09:00-18:00 |
Contact by email
For detailed requests, account issues, or to submit documents, please contact us by email at [email protected]. Email is our preferred method because it lets us track your case, attach files and provide written confirmations. Include a clear subject line and up-to-date contact details to avoid delays. This ensures faster handling and reduces the need for follow-up.
Submit your enquiry
Response Time
Support response times: most inquiries are answered within one business day. Simple account and payment questions are usually handled faster, while complex cases such as detailed KYC checks or fraud investigations may take several business days to resolve. We will keep you updated on progress and provide an estimated timeline when your ticket requires additional review.
Feedback
We welcome your feedback, suggestions, or ideas to help improve the website. Please share what you like, what could be clearer, or any features you’d like to see added. Every message is reviewed carefully by our team and used to make practical improvements to the service and user experience. Your input helps us shape updates and fix issues faster.