User Privacy Policy

This Privacy Policy explains how we collect, use, store and protect your personal information when you use Bet3000 services. We take privacy seriously and aim to be clear about the types of data we process, why we process it, and the choices you have about your information.

Types of data we collect

Personal data

When you register and use your account we collect personal details such as your name, date of birth, contact details, address and identity documents submitted for verification. We also record account credentials and any correspondence you send to our support team.

Technical data

We collect device and connection information including IP address, browser type, device identifiers, operating system, and information about how you interact with our website and apps. This helps us maintain service performance and prevent fraud.

Transactional data

Transactional data covers payments, deposits, withdrawals, bet history, game plays, and any records of promotions or bonus use. We also retain logs of account activity needed for account management and security checks.

How we use your information

We use data to operate and improve our services, verify identity, process payments, manage accounts, provide customer support, and detect and prevent fraud or misuse. Data is also used to comply with legal and regulatory obligations and to communicate service notices or updates.

Data protection practices

We protect information using technical and organisational measures. This includes encryption in transit, access controls, and regular security reviews. Where appropriate we use secure document upload for identity checks and limit internal access to personal data on a need-to-know basis.

Cookies and tracking technologies

We and our partners use cookies and similar technologies to deliver core site functions, remember preferences, analyse usage patterns and support security. You can manage cookie settings in your browser or via any cookie controls we provide. Some features may be limited if cookies are disabled.

Information sharing and third parties

We share data with trusted service providers that support operations - for example payment processors, identity verification services, fraud prevention providers and analytics partners. We may also disclose information where required by law or to protect our rights. We do not sell your personal data to third parties.

User rights

You have rights over your personal information including the right to access, correct or request deletion of your data where applicable. You may also object to certain processing or request restrictions in line with applicable privacy rules. Requests are handled after appropriate identity checks.

Access, correction and deletion

To access, update or request removal of your data contact our support team. We may need to retain certain records for legal, regulatory or operational reasons even after an account is closed. Where deletion is possible we will confirm completion or explain any retention requirements.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Material changes will be posted on this page and, where appropriate, notified to you. For questions or to make a privacy request contact [email protected].